Update – Lodges are some of the most complex businesses around, with a variety of departments that rely and work with each other, communiqué between these departments and management is significant for day-to-day efficient operation of the business. Secondary to a top quality contact infrastructure is full coverage of the hotel and the modern digital methods are improving the reach and excellence of the radio signal, providing the very best broadcasting for just about any size lodge.
Whether in the hotel, casino, resort, club or restaurant industry, there is increased pressure to provide the highest levels of customer satisfaction to win invaluable word of mouth endorsement.
Professional operators in this sector have quickly realised how two way radios help in providing fast customer service and the effective management of employees across different departments including security, safety, front of house, housekeeping, maintenance, banqueting, kitchens, restaurants, shops and car parks.
Kenwood’s NEXEDGE digital two-way radios are in use at some of the largest and most exclusive hotels, resorts and casinos in the world, where two-way radio communication keeps guests feeling safe and significantly enhances operational efficiency and customer satisfaction. For example, front of house can make sure that housekeeping are able to prioritise which rooms are prepared first and in turn, housekeeping can contact laundry and stores for additional linen, guests’ amenity kits and so on. The same would apply to security and safety within the building and its grounds, especially in the event of a security breach or in an emergency situation where the safe and fast movement of large numbers of people will need to be managed.
Smaller hotels are likely to use peer to peer hand held two-way radios, while larger establishments such as resorts will probably employ a trunked system with a separate channel for each department.
Whatever the size of hospitality business, there’s a Kenwood NEXEDGE two-way radio solution to suit; ensuring operations run smoothly and efficiently and that guests and safe and happy.